Service & Repairs
How long does it take?
The average time for you to receive an estimate once we have received your unit is 2 to 5 business days. Once we receive your approval, your equipment is usually shipped back within 2 to 4 business days. This can vary depending on our current volume. Our 'patients' do not make appointments. Priority return shipping is available.
What warranty does Advanced Ultrasonics offer?
All repairs are guaranteed for 6 months. Warranty is limited to repaired items & labor
All refurbished units are fully guaranteed for 1 year on all parts and labor
Damage caused by user negligence, improper operation or inappropriate use
Plugging air line into water supply (applies only to polishing or combination units)
How should I send in my unit?
If possible, use the original box and packing materials. Otherwise, pack the unit in a corrugated box with 2 to 3 inches of padding on all sides of the unit. If they can be easily unplugged,remove any protruding electrical connectors such as the handpiece, foot control and/or power cord to minimize the chance of damage during shipping. You do not need to remove the water or air lines.
Please include a completed repair order form. To download a printable version of this form, click here, or include a note with a phone number or your business card for us to contact you. If possible, please provide a description of the problem or symptoms.
We recommend shipping via UPS, FedEx, USPS Priority Mail. It is suggested that you purchase insurance and use a service that provides tracking capabilities.
What if the manufacturer's warranty is still in effect on my unit?
We can service these units, but not under warranty. The advantage is that you will usually get your unit back much faster than if you have it serviced by the manufacturer.
For general information on service and repairs, click here
Refurbished Units For Sale
Why purchase a refurbished unit rather than a new one?
The cost of a refurbished unit is usually less than half the cost of a new unit - yet it has the same warranty as many new units.
Perhaps you need an extra unit for one of your rooms, or maybe you are opening a new office, or you just want to have a spare system on hand in case one of your units needs to be serviced. Eventually, all systems will need to be serviced, and it never happens at a convenient time. Can you afford to loose the use of one of your units for at least several days? Having an extra unit on hand means you don't have to.
Do you really want to pay for a new unit just to have as a spare? An extra unit can pay for itself in just a few procedures that you won't have to cancel. If you have questions about what is the best option for your needs, please give us a call.
25kHz versus 30kHz
The number of times the scaler tip vibrates each second is called its “frequency.” Most magnetostrictive scalers operate at a frequency of approximately 25kHz (25,000 cycles per second) or 30kHz (30,000 cycles per second). Most of the new scalers available today are of 30kHz, though there are many 25kHz units still in use. Some manufacturers produce units capable of operating at either frequency.
As far as functionality, studies have shown that there is no substantial difference in the ability to remove calculus in 25kHz versus 30kHz scalers for general scaling. 30KHz units do produce a bit less audible noise.
The inserts for 25kHz and 30kHz are not interchangeable. A 25kHz unit will not vibrate a 30kHz insert, and the opposite is true as well. If you have a large investment in inserts, this may affect your decision on which type of unit to purchase.
What about combination units?
A combination unit offers the both ultrasonic scaling and air polishing functions in the same unit. This is a less expensive alternative than separate units if you require both functions or have a limited amount of space.
For more information on refurbished units, click here
High & Low Speed Handpiece Repairs
We offer quality repair and overhaul services for your low & high speed handpieces, and nose cones & attachments from many manufacturers.
We specialize in:
Fiber Optic Replacement
Repair/Replace Air and Water Lines
Back End Replacement
For more information on handpiece repairs, click here
Jet Polishing Nozzles
Why purchase a new nozzle when you can have your existing one repaired to new condition for about half the price ?
We can repair your air polishing nozzles for SPSJet™, CaviJet 30™ and ProphyJet™ systems to new condition. These nozzles come with a 6 month guarantee, though with proper care they will last for years.
We also sell reconditioned and new nozzles for SPSJet Plus™, SPSJet™, CaviJet 30™ units. We also stock new nozzles for the old-style ProphyJet™ systems (with the 2 tubes). All nozzles come with a 6 month guarantee. Please call for details.
We accept American Express, Visa, MasterCard, Discover & PayPal